The Liberty Insurance Motor Relief Fund is now closed.
The deadline to claim from the relief fund was midnight on Friday the 31st of July 2020 and no further relief claims can be processed.
To continue to put people first, in June we launched our COVID-19 Relief Fund to support our motor customers during this difficult time.
Customers were given until midnight July 31st to claim this relief and could choose between claiming it as a Circle K/SuperValu voucher or donating it to Liberty’s chosen charities fighting COVID-19: ALONE, Barnardos and Pieta. Liberty Insurance is donating the value of all unclaimed relief to these chosen charities. We will announce further details on the fund and the charity donations in the coming weeks once all the unclaimed relief has been processed.
The fund is just one part of Liberty Insurance’s wider national and international response to COVID-19, including providing greater flexibility on payment terms for motor and home insurance premiums, and financial contributions to Irish charities to support those most at risk during this difficult time.
Should you have any questions in relation to your relief or your relief selection/voucher please click on our FAQ's button below.
Help & Information
Before contacting us you may be able to find the answer to your question in our FAQ's or terms & conditions.
Alternatively, please select one of the below topics to find out how you can contact us
We are happy to help. You can contact the Liberty customer service team on:
To continue to put people first, in June we launched our Motor Policy COVID-19 Relief Fund to support our motor customers during this difficult time. Liberty Insurance committed to give back an amount equal to 15% of two months premium to all eligible customers. The fund provided customers with a choice of either receiving a cash equivalent voucher or donating their relief value to charity.
The deadline to claim from the relief fund was midnight on Friday the 31st of July 2020. The fund is now closed and no further relief claims can be processed.
About the Relief Fund
Is the relief fund still available?
Eligible customers were able to access the relief fund through a dedicated Liberty customer portal from Monday 8th June until midnight on Friday the 31st of July. As this deadline has passed, the portal is closed and no further relief claims can be processed.
I claimed my relief before the deadline but I’ve lost my voucher – can you help?
We recommend you store your relief fund voucher email or hard copy voucher somewhere safe as after the 31st of October 2020 we will be unable to reissue lost vouchers.
I didn’t log onto the portal to claim my relief – what happens now?
If you did not log on to the portal to claim your relief before the deadline of midnight on 31st July 2020, Liberty Insurance has automatically donated your eligible relief amount to our charity partners ALONE, Barnardos and Pieta, to support their work with people impacted by COVID-19.
Why didn’t I receive an email, letter or SMS from Liberty about this?
All eligible customers were contacted by either post, email or SMS with
further detail about how to claim their relief. If you did not receive any direct
communications from us, it’s likely that your policy did not meet the eligibility
criteria as outlined in the terms and conditions.
Can I claim my relief now?
No, the deadline to claim relief was midnight 31st July 2020. As this deadline has passed, no further relief claims can be processed. Any unclaimed relief has been donated to charity on our customer’s behalf.
Can I receive a cash refund or discount on my renewal/direct debit instead of a relief voucher?
We worked to find a solution that was as accessible and suitable as possible for all our eligible customers. In doing so, we took the decision to provide relief through vouchers and/or enabling our customers to make donations direct to charities working with people impacted by COVID-19. We are not in a position to offer an alternative to this.
What did eligible customers receive?
Customers could choose to claim relief as a voucher for Circle K or SuperValu, or alternatively to donate it to the charities ALONE, Barnardos and Pieta House, to support their work with people impacted by COVID-19.
What was the value of relief?
The relief fund provided eligible car, taxi, motorcycle and commercial vehicle insurance policyholders (excluding fleet) with the cash equivalent value of 15% of two months of their premium. For example, if a customer's premium is €1,200, they received relief worth €30 (€1,200x15% = €180/12 = €15x2 = €30). The customer could choose to donate their relief amount to charity or to claim it as a cash equivalent voucher. Voucher relief amounts were subject to rounding and rounded up to the nearest €5 denomination.
I chose to donate to charity, what happened to my donation?
Following the closure of the relief fund at midnight on 31st July 2020, all charity donations are being processed. Once this process is complete and the total amounts have been donated to our charity partners ALONE, Barnardos and Pieta, we will make this information available on our website. Please check back again soon.
I’m having a problem redeeming my voucher – can you help?
Yes, please contact the WIN WIN customer service team on 0818 242 001 or email support@libertyrelief.ie for assistance. Please have your voucher number to hand if possible.
I claimed my relief before midnight on 31st July 2020 but haven’t received my voucher – can you help?
After the 31st of October 2020 we will be unable to reissue vouchers.
Where can I spend my voucher?
Vouchers are accepted in Circle K and SuperValu stores across Ireland. Please follow the links below to find a list of participating locations. Circle K Store Locator (Please note: vouchers cannot be redeemed at Circle K Express locations) SuperValu Store Locator
What is the expiry date of my voucher?
SuperValu vouchers expire five years from the date that the digital gift card code was generated. Circle K vouchers are valid until the 31st of July 2025.
Why did Liberty Insurance offer a COVID-19 relief fund?
At Liberty Insurance we have been working to support our customers through the challenges of the COVID-19 pandemic. Our priority remains to do the right thing for our customers and to protect the welfare of our employees. Due to social distancing and travel restrictions that were enforced by the Irish government, there was a reduction in road usage for a time during the Pandemic. We created the relief fund to give something back to our customers in response to these observed changes in personal driving.
Relief Fund Eligibility
Who was eligible to receive the relief?
You must have had an active Liberty Insurance motor policy for 45 consecutive days between 1st April and 31st May 2020 to be eligible for the relief.
The relief fund excluded:
fleet policies
suspended or laid up policies
taxi policies which have changed to social, domestic and pleasure cover.
You can find the full terms and conditions of the fund here
My policy lapsed in April, would I have been eligible to receive the refund?
If you fell outside the eligibility criteria outlined above, you would not have been able to access the relief fund.
I recently suspended my Liberty Insurance car, taxi, motorcycle or commercial vehicle policy, would I have been included in this initiative?
If your policy was suspended or laid up, you would be refunded under the standard process and would not have had access to the relief fund.
Was there a minimum relief amount?
Yes, the minimum relief amount was €10. For customers that have a lower value policy, this ensured they received at least €10 in value.
I bought my insurance through a broker – am I eligible to access the relief fund?
The relief fund was available to all eligible customers insured with Liberty through our broker partners however, as of midnight on 31st July 2020 the fund is now closed and no further relief claims can be processed.
Additional Queries
Were home insurance policies included in this initiative?
This relief fund was in response to the reduction in driving and road usage during the COVID-19 pandemic and lockdown and so was applicable to motor policies only.
My average kilometres increased during the lockdown, will this affect my premium and can I access the relief fund?
If it is the case that your road usage remained the same or increased in recent months (for example, if you are a frontline worker) there will be no increase to premiums. All eligible customers were able to access the relief fund up until the closing date of midnight on 31st July 2020.
Are Liberty Insurance continuing to sell policies and settle claims?
Yes, during these challenging times we are continuing to welcome new customers and support our existing customers with their motor and home claims and emergencies. We are continuing to provide a fully resourced claims function servicing new and on-going claims, to answer 99% of calls within 20 seconds and to resolve 97% of our damage claims with no quibble.
I wish to give feedback on the relief fund process
The relief fund portal is now closed and no further relief claims can be processed. If you have an outstanding query or wish to provide feedback on the relief fund process, you can do so by emailing feedback@libertyinsurance.ie or you can send your feedback in writing to our Customer Service Manager at: Liberty Insurance, Dublin Road, Cavan, Co Cavan. If you have already contacted us with a query we will be in touch soon.
Terms and conditions of Liberty Insurance COVID-19 relief fund and use of customer portal (www.libertyrelief.ie)
Please read these terms and conditions carefully
To continue to put people first, we have launched a motor insurance policy COVID-19 Relief Fund, supporting our motor customers during this difficult time. The Liberty Insurance Covid-19 relief fund programme (the Scheme) is available to eligible Liberty Insurance motor insurance customers as a result of the current international Covid-19 pandemic. Eligible Customers are defined below.
Who we are and how to contact us
These terms and conditions (the "Terms and Conditions") govern the Scheme and your use of the customer portal, www.libertyrelief.ie; (“Customer Portal”).
This Customer Portal is the property of Scream Limited (t/a WIN|WIN) who has been appointed by Liberty Insurance to manage the operation of the Scheme and digital requirements of the Scheme on behalf of Liberty Insurance.
Liberty Seguros Compania de Seguros Y Reaseguros S.A., with its registered address at Paseo de las Doce Estrellas 4, 28042 Madrid, Spain, registered as a branch in Ireland (as Liberty Insurance) with Irish branch number 904632 and branch address at Dublin Road, Cavan. Co. Cavan, Ireland ("Liberty Insurance" or "we").
Our Service Provider is SCREAM LIMITED t/a WIN WIN incorporated and registered in Ireland with company number 272223 whose registered office is Argyle Square, Morehampton Road, Dublin 4 (the Service Provider).
If you have any questions in relation to these Terms and Conditions, you can contact Liberty Insurance by emailing the following address: reliefenquiries@libertyinsurance.ie
Eligible Customers
You must have an active Liberty Insurance motor policy for 45 consecutive days between 1st April and 31st May 2020 to be eligible for the relief.
You can have obtained your active policy through a broker or directly from Liberty Insurance.
Customers who have a fleet policy are not eligible to participate in the Scheme.
Customers who have laid up or suspended their policy, or taxi policies which have changed to social domestic and pleasure cover are not Eligible Customers and are not entitled to participate in the Scheme.
You must claim the relief by 31st July 2020 (the Scheme Expiry Date). All unclaimed relief will be donated to our preferred registered charities (PIETA House, ALONE and Barnardos).
Terms and conditions of Scheme
Key Dates of the Scheme
Eligible Customers will be able to access the Customer Portal from 8th June 2020. This is known as the “Scheme Start Date”.
31st July 2020 is the last day that Eligible Customers will be able to access the Customer Portal and make a selection on whether to choose a voucher or donate to charity. This is known as the “Scheme Expiry Date”.
If an Eligible Customer does nothing, and does not log on to the Customer Portal by the Scheme Expiry Date and make a selection for a voucher or donation to charity by the Scheme Expiry Date, then, following a short period after the Scheme Expiry Date Liberty Insurance will automatically donate on your behalf the exact amount that you are entitled to from the Scheme to one of our designated charities.
You are entitled to receive an amount equal to 15% of two months premium. The exact amount you are entitled to will be calculated on the paid premium exclusive of statutory charges and fees. For example, if a customer's premium is €1,200, they will receive relief worth €30 (€1,200x15% = €180/12 = €15x2 = €30).
Making a charity donation selection
Due to Covid 19, charities are facing difficult times. We invite you to choose to make a donation to charity instead of a voucher. If you choose to donate your relief entitlement value to charity, using the Customer Portal the amount you choose to donate will be provided by Liberty Insurance to charity on our behalf shortly after the Scheme Expiry Date. All relief entitlement amounts from Eligible Customers who select the charity donation option on the Customer Portal (and those Eligible Customers who do nothing and do not use the Customer Portal at all) will be donated to the Liberty Insurance designated COVID-19 charities. These charities are listed on our website and are: Barnardos, ALONE and PIETA House.
Making a Voucher Selection
If you choose to obtain your relief entitlement value with a voucher, the options for receiving your voucher are via print, PDF or email. You can download the voucher barcode or QR code you see on screen (right click and print) or obtain a PDF version of the voucher or receive your email with voucher before the Scheme Expiry Date. If you participate in the Scheme and have chosen a voucher, you must download, print or redeem your voucher by email on or before 31st July 2020. Liberty Insurance will not be held responsible for your failure to do so. Liberty Insurance will not be held responsible for your failure to redeem your voucher before the Scheme Expiry Date. If you do not engage at all with the Customer Portal Liberty Insurance will automatically divert your relief entitlement amount on your behalf to charity and Liberty Insurance will not be held responsible for your failure to redeem the voucher before the Scheme Expiry Date.
All vouchers have different terms and conditions, as provided by the voucher provider. Before making a voucher selection, please check the terms and conditions which are specific to the voucher you wish to choose. Further terms and conditions applicable to each type of voucher are set out below.
Terms and conditions of vouchers
Voucher Code Terms & Conditions
SuperValu Voucher
This SuperValu digital gift card entitles the recipient to redeem the value of this gift card in full or part payment for goods at participating SuperValu stores in the Republic of Ireland.
SuperValu digital gift cards cannot be used for the purchase of lottery tickets, money cards, vending machine sales.
You can check your gift card balance online, in store, or on your receipt.
A SuperValu digital gift card cannot be redeemed for cash.
SuperValu will not be liable for lost, stolen, fraudulently used or damaged digital gift cards.
A SuperValu digital gift card and any remaining balance will expire 5 years from the date that the digital gift card code was generated.
This SuperValu digital gift card in conjunction with Liberty Insurance is not reloadable.
Change is not given on purchases made with this SuperValu digital gift card. Any remaining balance may only be used against future purchases.
SuperValu digital gift cards may not be sold to any third parties and may not be used for resale – they are non-transferrable.
SuperValu reserves the right to amend the terms and conditions of card usage from time to time where necessary. Notice will be given of such changes where possible.
These terms and conditions do not affect your statutory rights.
Please contact support@libertyrelief.ie or 0818 242 001 if you have any further questions or require further information.
Circle K Fuel Voucher
This voucher code entitles the recipient to redeem fuel to the value depicted as Fuel Credit on the face of this voucher.
By presenting this voucher to Circle K for use, you agree to be bound by these terms and conditions of use.
Subject to availability and opening hours this voucher shall be redeemable against miles or milesPLUS unleaded and diesel fuel at Circle K stations in the Republic of Ireland (excluding Circle K Express).
This voucher cannot be used at outside payment terminals
This voucher is valid for one single use only & no balance will be carried. No change will be given.
Only one voucher can be used per transaction for one fuel grade.
Any outstanding transaction balance must be paid using cash, credit or debit card.
Cannot be used in conjunction with any other offer or fuel card.
No substitutes or cash alternatives will be available, and vouchers are non-transferable.
This Liberty Relief eVoucher will be valid until 31 July 2025.
Please contact support@libertyrelief.ie if you have any further questions or require further information.
Terms and conditions of access to Customer Portal
These Terms and Conditions govern your use of the Customer Portal.
When you enter your personal details on the Customer Portal www.libertyrelief.ie, you agree to these Terms and Conditions. These Terms and Conditions constitute an agreement between you and Liberty Insurance in relation to your use of the Customer Portal and redemption of your relief entitlement value via the options presented to you within the Customer Portal.
The Customer Portal allows Eligible Customers who are users of the site (hereinafter, the "Users" or "you") to access information online relating to the Scheme, access your relief entitlement amount and to choose an option(s) presented to you by way of voucher selection or donation to charity ( for the purposes of this Scheme only; within specified timelines outlined above, being the Scheme Start Date and Scheme Expiry Date).
The amount of relief entitlement shown on the Customer Portal will be rounded up to the nearest €5 for facilitating the issue of vouchers by the voucher firms.
These Terms and Conditions relate solely to the use of the Customer Portal and the Scheme.
These Terms and Conditions, together with our Privacy Policy (and any other additional terms of use that are incorporated and referred to in these Terms and Conditions), regulate your use of the Customer Portal and redemption of your relief.
Registration procedure for Customer Portal
Access to the Customer Portal will require the User to register for relief by entering their date of birth and policy reference number for validation to enter the Customer Portal.
The acceptance of both the Terms and Conditions and acknowledgement of the Privacy Policy is a necessary condition to enter the Customer Portal. Please keep in mind that any personal data that you provide through your use of the Customer Portal will be treated in accordance with the provisions of the Privacy Policy.
Once the validation process is completed, you will be prompted to continue through the journey to access your relief amount and make a choice from a selection of vouchers presented or donate a sum or total sum to charity.
You will also be presented with options on how to print, download a PDF or email your vouchers. Should you wish to email your vouchers to yourself you will be asked to enter your preferred email address. We ask you to validate this email address. The email address that you enter will be used for the sole purpose of operating the Scheme and will only be stored within the Customer Portal for a short period after the Scheme Expiry Date for administrative purposes under the Scheme. As stated above your personal details will be treated in accordance with the provisions of the Privacy Policy.
Your date of birth and policy number will allow you access to the Customer Portal (these are your “Log-In Details”). You must keep your Log-In Details confidential at all times. If you think your account has been hacked; unauthorised use of your Log-In Details has taken place; or you have lost your Log-In Details (“Unauthorised Access”), you must notify us straight away by contacting the following email address reliefenquiries@libertyinsurance.ie. Liberty Insurance shall not, under any circumstances, be liable to you for any loss or damage arising out of or in connection with your use of the Customer Portal in circumstances where you fail to notify us of Unauthorised Access within a reasonable period.
Liberty Insurance reserves the right to cancel or restrict access to the Customer Portal with respect to certain Users, to monitor any misconduct that would be contrary to these Terms and Conditions, applicable legislation or to the standards established by Liberty Insurance. Liberty Insurance may also restrict access to the Customer Portal to certain Users for justified reasons related to the implementation of appropriate security mechanisms in order to ensure the proper functioning of the Customer Portal and / or where there is any suspicion of an unauthorised or fraudulent use of the Customer Portal.
Rules of use of the Customer Portal
Liberty Insurance will use reasonable skill and care in providing access to the Customer Portal, however, we cannot guarantee the privacy or security of any information that concerns you and passes over the internet. If you use the Customer Portal, you acknowledge and accept these risks. You are solely responsible for any damage that results from your use of the Customer Portal including, but not limited to, any damage to your computer system or loss of data.
When using the Customer Portal, you agree not to upload any content
that is private or confidential information (except in those cases expressly authorised) or that is unlawful, false, misleading or inaccurate;
that infringes any rights of Liberty Insurance or any other person including intellectual or industrial property;
that constitutes a breach of any legal or regulatory rule or that is prohibited for any other reason;
of a racist, xenophobic, pornographic or illegal nature, that promotes illicit activities or that violates human rights or may be offensive for some reason;
that refers to information about other websites or domains; or
that contains malware (instructions capable of damaging computer or security systems, equipment and the information they contain), worms or other potentially harmful computer programmes or files.
Where you are aware that a third party has uploaded content in violation of the restrictions outlined above, you must notify us immediately by contacting the following email address: reliefenquiries@libertyinsurance.ie
The User shall be liable for damages of any kind that Liberty Insurance may suffer, directly or indirectly, as a result of the User's failure to comply with the obligations and rules of use set out in these Terms and Conditions.
Use of cookies
We use cookies to allow the Customer Portal to function correctly by ensuring you can securely log in to the Customer Portal and remain logged in for the duration of your session. Our Cookies Policy explains how we use cookies and the choices you have.
Technological limitations and maintenance
Liberty Insurance cannot guarantee that the Customer Portal will always function without disruptions, delays or imperfections and reserves the right to interrupt the service of the Customer Portal at any time and without prior notice.
You further acknowledge that there may be times when the Customer Portal is unavailable for you to use due to maintenance, repairs or upgrades to our systems or the systems of any party we use to provide the Customer Portal.
Limitation of liability
Liberty Insurance does not accept any responsibility to the User, nor to third parties, for damages arising from unauthorised use of the Customer Portal, or that are the result of a direct breach of these Terms and Conditions, the Privacy Policy and / or any recommendations or instructions provided by Liberty Insurance from time to time.
Access to and use of the Customer Portal are provided "as is" with no warranty, express or implied, of any kind and Liberty Insurance expressly disclaims any and all warranties and conditions, including but not limited to, any implied warranty of merchantability, fitness for a particular purpose, availability, security, title and non-infringement. You are solely responsible for any damage that results from the use of the Customer Portal including, but not limited to, any damage to your computer system or loss of data.
Liberty Insurance will use reasonable skill and care in providing access to the Customer Portal and in keeping an error-free environment, but we cannot guarantee (and the User hereby acknowledges) that the Customer Portal will always function without disruptions, delays, or imperfections (“Interruptions”). Liberty Insurance waives all liability (and you hereby release and waive all claims against Liberty Insurance, and its affiliates, officers and employees) for any damages that may be caused as a result of such Interruptions.
Liberty Insurance cannot guarantee the absence of viruses, worms or other potentially harmful programmes that may produce alterations in the software or hardware of the User arising from your use of the Customer Portal. You hereby acknowledge that you are solely responsible for any damage that results from the use of Customer Portal including, but not limited to, any damage to your computer system or loss of data.
Hyperlinks
The Customer Portal has hyperlinks to other websites (named below) that are not owned, edited, controlled, maintained or supervised by Liberty Insurance. Liberty Insurance will not be responsible for the content that such websites contain. The content contained on these websites is the responsibility of the respective website owners, and Liberty Insurance does not endorse nor does it approve of such content.
Liberty Insurance is not in any way responsible for the content of any externally linked website or webpage. You use or follow these links at your own risk, and Liberty Insurance is not responsible for any damages or losses incurred or suffered by you arising out of or in connection with your use of the link. Please be mindful that when you click on a link and leave our website you will be subject to the terms of use and privacy policies of the other website that you are going to visit.
Those Users wishing to establish hyperlinks to the Customer Portal must refrain from making false, inaccurate or incorrect statements about Customer Portal or its contents. Under no circumstances shall the User state (expressly or by implication) that Liberty Insurance authorises the hyperlink, or that it, in any way, supervises, approves, recommends or assumes responsibility for the contents or services offered or made available on the web page containing a hyperlink to the Customer Portal. You must always obtain the prior written approval of Liberty Insurance before creating a hyperlink in any form from a third-party website to the Customer Portal. Liberty Insurance may or may not give such approval at its absolute discretion. Liberty Insurance is not responsible for the setup of any hyperlink from a third-party website to the Customer Portal. Any links so set up shall not constitute any form of cooperation with, or endorsement by, Liberty Insurance of such third-party website. Liberty Insurance is not liable for any loss or damage incurred or suffered by you or any third party arising out of or in connection with such links.
Intellectual and Industrial Property
All Liberty designs, brands, names, denominations, images, logos, graphics, icons, domain names, applications, self-executable code sequences and all other content of the Customer Portal belong to Liberty Insurance or, where applicable, Liberty Insurance is licensed for their use, and enjoys, as a result, the protection inherent in the rights over intellectual and industrial property. All intellectual property rights and copyright of the contents of the Customer Portal are reserved to Win Win, our Services Provider and its licensors and in no case does access to the Customer Portal imply any abandonment by Liberty Insurance of said rights in favour of the User. Users of the Customer Portal may make private use of Customer Portal and its content for the purposes of the Liberty Insurance Covid-29 relief fund scheme only. Under no circumstances may you make commercial use of the Customer Portal or its contents, or alter them in any way, reproduce them (save for private use), distribute them or communicate them publicly. Any copy or unauthorised use of the design or content that differs from that expressly permitted by Liberty Insurance, or by the Service Provider in its capacity as owner of the intellectual property rights, will affect the rights of said owner in accordance with international treaties and applicable and current regulations. Use of the contents of the Customer Portal for any purpose or in any manner other than that permitted by Liberty Insurance in these Terms and Conditions is strictly prohibited. In the event that Users wish to use the brands, names, logos or any other distinctive sign in order to identify the hyperlinks that are established in other websites to the Customer Portal, may request the necessary authorisation by contacting the webmaster through the email address provided at the beginning of these Terms and Conditions.
Rates
The Customer Portal service is provided free of charge.
Termination and duration
The Scheme commences on the Scheme Start Date mentioned above and ends on the Scheme Expiry Date mentioned above. Access to the Customer Portal will only be available during this time. If you do not log in and access the Customer Portal by the Scheme Expiry Date, your relief entitlement amount will automatically be donated to charity.
These Terms and Conditions (and all other applicable policies relating to your use of the Customer Portal), will remain in force and will be binding from the time you log in as a user of the Customer Portal. In case of a breach of these Terms and Conditions by the User, we may temporarily block your access to the Customer Portal. In the event that such a breach is serious or persistent (that is, when it is not remedied within ten (10) days of its notification to the User), we may proceed to cancel it as a user of the Customer Portal, without prejudice to any claim for damages that Liberty Insurance may otherwise have in respect of such breach.
Jurisdiction and applicable law
The laws of the Republic of Ireland will apply to: (i) these Terms and Conditions and the relationship between you and Liberty Insurance; and (ii) any claim, cause of action, or dispute you may have against us that arises out of or relates to the use of the Customer Portal (“Claim”). You agree that any Claim must be resolved in a competent court in the Republic of Ireland and that Irish law will govern these Terms and Conditions and any Claim, without regard to conflict of law provisions.
Complaints
The User may submit their complaints by sending an email to the following address with “Complaint” in the subject line: reliefenquiries@libertyinsurance.ie.
Changes to these Terms and Conditions
These Terms and Conditions, as well as the content, design and organisation of the Customer Portal, may be revised and / or modified at any time. In case of revision or modification of the Terms and Conditions, the revised wording will be published and will be accessible in the Customer Portal. Your continued use of the Customer Portal constitutes acceptance of any changes. If you are not satisfied with the changes, you must stop using the Customer Portal.
Liberty Seguros, Compañía de Seguros y Reaseguros, S.A., is the data controller of your personal data, which will be processed in order to confirm that you are eligible for the Liberty Insurance Covid-19 relief fund (‘Scheme’) and provide you with the relief chosen. Your personal data will be accessed by our IT service providers (particularly SCREAM LIMITED t/a WIN WIN) for the purposes of confirming that you are eligible for this Scheme and in order to provide you with a voucher or facilitate a donation to charity, depending on your choice. You may exercise your rights to access, rectify, erase, restrict, object to the processing of your data or revoke your consent, among other data protection rights, by sending an email to DataProtectionOfficer@libertyinsurance.ie. You will find more information on the processing of your personal data, including information relating to recipients of your personal data here.
Protecting our customers is at the core of what we do here at Liberty. Ensuring our customers’ personal data is safe, is no different. We use cookies on our websites to improve customer experience. By accessing and using this Liberty website, www.libertyrelief.ie, (the "Site") you indicate that you accept Liberty’s and/or the parties mentioned in section 5.0 of this Cookie Policy, use of cookies in the manner as described in this policy. In this Cookie Policy, when we refer to "Liberty" we mean, Liberty Seguros Compania de Seguros Y Reaseguros S.A., with its address at Paseo de las Doce Estrellas 4, 28042 Madrid, Spain, registered as a branch in Ireland (as Liberty Insurance) with Irish branch number 904632 and branch address at Dublin Road, Cavan, Co. Cavan, Ireland.
1.0 What are cookies?
A cookie is small text file sent from a website and stored on your computer or mobile device. Almost all websites use cookies and they have several different functions.
The main purposes for cookies on the Site are to allow the Site to function correctly and to help keep it secure.
The cookies also make sure you receive the most relevant information from Liberty.
2.0 Do we use Cookies and how do we use them?
Yes. We use this information to allow the Site to function correctly by ensuring you can securely log in to the Site and remain logged in for the duration of your session.
3.0 Cookie classifications
We use cookies on the Site that are “strictly necessary”. Cookies that are defined as “strictly necessary” are required to help keep data safe. They allow you to move between different pages on our Site. They also help to keep your details secure.
4.0 What type of Cookies do we use?
There is one type of cookie used on the Site, which is strictly necessary. It is called a ‘Session Cookie’.
A Session Cookie exists only while the user is reading and navigating the website. Session Cookies enable users to carry out essential tasks on our Site, without them, the Site will not function correctly. This type of cookie expires as soon as you exit the browser you are using to view our Site. This type of cookie is not stored in your computer or mobile device and does not store any personal data.
You can delete Session Cookies however, as outlined above, the site will not function appropriately.
Here is a breakdown of the Session Cookies used:
Session cookies
Description
These assist with the onsite customer experience and alert us of any issues that customers might be experiencing. They expire when you terminate the browser session.
Expiry
Session
Affinity Cookies
Description
This cookie runs on the Microsoft Windows Azure cloud platform. This cookie ties the users session to an individual server to make sure the visitor page requests are routed to the same server in any browsing session to enable the Site to keep track of your movement from page to page so you don't get asked for the same information you've already given to the Site. They expire when you terminate the browser session.
Expiry
Session
5.0 Who has access to the Cookies?
Liberty and/or our service providers and their business partners (particularly Scream Ltd t/a WIN/WIN who has been appointed by Liberty to manage the Site and their vendor Microsoft Ireland Operations Limited who hosts the web application) may use and process information and data collected from the cookies described in this Cookie Policy for the purposes set out in this Cookie Policy.
6.0 Changes to our Cookie Policy
From time to time, we may need to change this Cookie Policy. For instance, we may need to do so to reflect any changes in technology or legislation or our data use practices. Any updates or changes that may affect how we use cookies or how you as a user can manage cookies will appear in this Policy. We encourage you to periodically review our Cookie Policy to determine the current policy in force as the updated version applies to each use of this Site.
7.0 Additional Information
For more information on cookies and cookie legislation, please visit the following sites:
Most web browsers give you some control over cookies through the browser settings. However, turning cookies off may interfere with your browsing experience.
For instructions on how to manage and disable cookies, see the privacy and help documentation of your specific browser’s website. If you use more devices and/or browsers you will need to disable cookies on each device and on each browser separately.
8.0 How to Delete, Block or Accept Cookies
How to manage and disable cookies on popular browsers:
Google Chrome
Open Chrome
At the top right, click More
Click More tools > Clear browsing data
At the top, choose a time range. To delete everything, select All time
Next to "Cookies and other site data" and "Cached images and files," check the boxes
Click Clear data
Microsoft Edge
Open Microsoft Edge
Click on More options (… symbol) on the top right corner of the browser.
Select Settings from the drop down menu.
Click on Choose what to clear under Clear browsing data.
Check the Cookies and saved website data (and any other data you want to clear) and click onClear button.
Mozilla Firefox
Click the menu button and choose Options
Select the Privacy & Security panel
In the Cookies and Site Data section, click Clear Data
Remove the check mark in front of Cookies and Site Data
With Cached Web Content check marked, click the Clear button
Close the about:preferences page
Any changes you've made will automatically be saved
Microsoft Internet Explorer
In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history.
Choose the types of data or files you want to remove from your PC, and then select Delete.
Apple Safari
In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do any of the following:
Block cookies: Select “Block all cookies”.
Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All.
See which websites store cookies or data: Click Manage Website Data.
For more information about how to manage cookies, including opting-out of different types of cookies please visit: www.aboutcookies.org.